Liputa Express UK-UK Refunds Policy

At Liputa Express, we strive to ensure your complete satisfaction with our express shipping services and products. If you are not entirely satisfied with your purchase, please review our refunds policy to understand your options.

We are in business to deliver a high quality product to our customers. Any issues relating to your order or any questions about your order, then please message us. We can only offer reshipping if you have previously made 3 orders with us or have a good level of feedback.

SHIPPING:

  • FIRST CLASS TAKES 1-3 WORKING DAYS
  • MON TO FRI (12PM CUT-OFF)
  • UK TO UK ONLY
  • POSTED STRAIGHT THROUGH YOUR (DOORSTEPS) LETTERBOX
  • STEALTH, DISCREET AND VACUUM SEALED PACKAGING FOR YOUR PRIVACY
  • TRACKING NUMBER PROVIDED
  • Late or missing refunds

1. Eligibility for Refunds

– Service Issues: If there is an issue with the express shipping service you received (e.g., delays beyond our promised timeframe, loss or damage), please contact us within  7 days of the service date to request a refund.
– Product Issues: If you have purchased any products through our website and wish to request a refund due to defects or issues, please notify us within  14 days of receiving the product.

2. Refund Process

To initiate a refund request, please follow these steps:

1. Contact Us: Reach out to our customer service team at Liputaexpress@gmail.com. Include your order number, a detailed description of the issue, and any supporting documentation (e.g., photos of damaged products or proof of shipping delays).

2. Review: We will review your request and may require additional information or documentation to process your refund.

3. Resolution: Once your request is reviewed, we will notify you of the decision. If approved, the refund will be processed to your original payment method. Please allow 7-10 business days for the refund to appear in your account.

3. Non-Refundable Items

Please note that the following items or services are not eligible for refunds:

– Services that have been fulfilled and completed as agreed.
– Custom or personalized products.
– Any fees or charges that were communicated as non-refundable at the time of purchase.

5. Exchanges

If you prefer to exchange a product instead of receiving a refund, please contact our customer service team to discuss your options. Exchanges are subject to availability and may involve additional shipping charges.

6. Changes to This Policy

Liputa Express reserves the right to modify this refunds policy at any time. Any changes will be posted on our website, and your continued use of our services following such changes constitutes your acceptance of the new terms.

7. Contact Us

If you have any questions about our refunds policy or need assistance with a refund request, please contact us at:

– Email: Liputaexpress@gmail.com
– Phone:
– Address:

Thank you for choosing Liputa Express. We value your business and are committed to providing exceptional service.

You can also visit Liputa Express USA if you want to see products we offer if should in case you move to the US.